Return & Refund Policy

At Healthy Origins, we stand behind the quality of every product we make. If you're not satisfied with a purchase, we want to make it right.

Our 30-Day Satisfaction Guarantee

If you're not completely satisfied with a Healthy Origins product purchased directly from healthyorigins.com, you may request a refund or replacement within 30 days of your delivery date.

  • Our money-back guarantee applies to your first purchase of a particular product only.

  • Refunds cannot be issued for orders shipped to the wrong address due to customer error.

  • We reserve the right to request proof of purchase, photos of the product or packaging, and other verification before approving a claim, and may decline requests in cases of suspected misuse or repeated abuse of the guarantee.

How to Start a Return

  1. Contact us first. Email sales@healthyorigins.com with your order number, the product you're returning, and the reason for your request. Please don't send products back before receiving confirmation. Once approved, we'll provide instructions for where to send your item.

  2. Ship it back. Mail the product to the address provided. Return shipping is the customer's responsibility. We recommend using a trackable shipping method. Healthy Origins isn't able to issue a refund for packages that don't reach us.

  3. We'll process your request. Once your return is received, refunds or replacements are typically processed within 5-7 business days.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, contact us within 7 days of delivery at sales@healthyorigins.com with:

  • Your order number

  • A brief description of the issue

  • Photos of the product, packaging, and lot number (if visible)

Once approved, we'll arrange a replacement or refund at no cost to you, and in most cases will provide a prepaid return label. Please hold on to the original packaging until your claim is resolved, as we may need it to verify the issue.

Refunds

  • Refunds are issued to your original payment method and generally take 5-10 business days to appear once processed.

  • Refunds cover the original purchase price of the product. Original shipping charges are non-refundable, except where the return is the result of our error (e.g., a damaged, defective, or mis-shipped item).

  • Products must be returned unused and unopened where possible, in their original packaging, to qualify for a full refund.

  • Refunds are only issued once a returned item is received at our facility. We're not able to refund items lost in transit on the way back to us.

Exclusions

  • This policy applies to items purchased directly from healthyorigins.com. If you purchased through a third-party marketplace (like Amazon) or unauthorized seller, please contact that seller directly for their return process. If you're unsure whether a seller is authorized, contact us at sales@healthyorigins.com before purchasing.

  • Clearance, final-sale, and closeout items are not eligible for return or refund unless received damaged or defective.

  • Subscription orders follow this same guarantee for each individual shipment.

Need Help?

Our Customer Care team is happy to walk you through a return, replacement, or refund.

Email: sales@healthyorigins.com
Mailing Address: Healthy Origins, PO Box 12615, Pittsburgh, PA 15241

You can also reach us through the Contact Us form on our site, and a member of our team will follow up as soon as possible.

Effective date: September 3, 2026. Healthy Origins may update this policy from time to time.

Get in touch