Refund policy

Return & Refund Policy

At Healthy Origins, we stand behind the quality of every product we make. If you're not satisfied with a purchase, we want to make it right. Here's how returns, replacements, and refunds work, including specifics for our U.S. customers.

Our 60-Day Satisfaction Guarantee (U.S. Customers)

If you're not completely satisfied with a Healthy Origins product purchased directly from healthyorigins.com or from one of our authorized U.S. retailers, you may request a refund or replacement within 60 days of your purchase date.

  • This guarantee applies to original, end-user purchasers located in the United States.

  • Because we can't control the quality or storage of products sold by unauthorized third-party sellers, the guarantee does not extend to products purchased from unauthorized sellers, including unauthorized online marketplaces. If you're unsure whether a seller is authorized, contact us at sales@healthyorigins.com before purchasing.

  • We reserve the right to request proof of purchase, photos of the product or packaging, and other verification before approving a claim, and may decline requests in cases of suspected misuse or repeated abuse of the guarantee.

How to Start a Return (U.S. Orders)

  1. Contact us first. Email sales@healthyorigins.com with your order number, the product you're returning, and the reason for your request. Please don't send products back before receiving confirmation.

  2. Get your confirmation number. Once approved, we'll provide a confirmation number and instructions for where to send your item.

  3. Ship it back. Mail the product, your proof of purchase, and your confirmation number to: Healthy Origins PO Box 12615 Pittsburgh, PA 15241 Return shipping is the customer's responsibility. We recommend using a trackable shipping method. Healthy Origins isn't able to issue a refund for packages that don't reach us.

  4. We'll process your request. Once your return is received, refunds or replacements are typically processed within 5-7 business days.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, contact us within 7 days of delivery at sales@healthyorigins.com with:

  • Your order number

  • A brief description of the issue

  • Photos of the product, packaging, and lot number (if visible)

Once approved, we'll arrange a replacement or refund at no cost to you, and in most cases will provide a prepaid return label. Please hold on to the original packaging until your claim is resolved, as we may need it to verify the issue.

Refunds

  • Refunds are issued to your original payment method and generally take 5-10 business days to appear once processed.

  • Refunds cover the original purchase price of the product. Original shipping charges are non-refundable, except where the return is the result of our error (e.g., a damaged, defective, or mis-shipped item).

  • Products must be returned unused and unopened where possible, in their original packaging, to qualify for a full refund.

  • Refunds are only issued once a returned item is received at our facility. We're not able to refund items lost in transit on the way back to us.

Exclusions

  • This policy applies to items purchased directly from healthyorigins.com or from an authorized Healthy Origins retailer. If you purchased through a third-party marketplace or unauthorized seller, please contact that seller directly for their return process.

  • Clearance, final-sale, and closeout items are not eligible for return or refund unless received damaged or defective.

  • Subscription orders follow this same guarantee for each individual shipment.

Need Help?

Our Customer Care team is happy to walk you through a return, replacement, or refund.

Email: sales@healthyorigins.com Mailing Address: Healthy Origins, PO Box 12615, Pittsburgh, PA 15241 Hours: Monday–Friday, 9:00 AM–5:00 PM ET

You can also reach us through the Contact Us form on our site, and a member of our team will follow up as soon as possible.

Effective date: September 3, 2026. Healthy Origins may update this policy from time to time; the version posted at healthyorigins.com/policies/refund-policy governs all orders.